Yes — we offer free delivery to most metro and regional postcodes across Australia. Use the Free Shipping Checker on any product page to confirm your postcode. Every order is tracked and insured.
Orders are dispatched within 5–7 business days, then delivered by courier. From dispatch, expect:
VIC 1–8 days
NSW/ACT 3–10 days
QLD/TAS 3–11 days
SA 2–9 days
NT/WA 4–15 days
You'll receive a tracking number by email as soon as your order ships.
All orders include a 12-month warranty covering faults in materials and workmanship. If something arrives damaged, email us at support@rivercityfurniture.com.au with your order number and photos and we'll sort it out — replacement parts, exchange, or refund depending on the situation.
Yes. If you change your mind, contact us within 7 days of delivery. You can choose a full refund (minus delivery costs), a store credit, or an exchange — whichever suits you. The item needs to be unused and in its original packaging. Note that mattresses, pillows and bedding can't be returned once opened for hygiene reasons.
We accept credit/debit cards, Apple Pay, PayPal, Afterpay, Zip, and Klarna — all interest-free for buy now pay later options.
Yes — we're proudly Australian-owned and operated (ABN 18 642 972 209, Certified Australian Owned #07788), with over 60,000 customers nationwide and a local support team available Monday to Friday.
We're Australian-owned, trusted by over 60,000 customers, and we've won the ProductReview.com.au award twice. Every review is on an independent platform — unfiltered and real.
In practice, that means:
We exist to make quality furniture affordable for every Australian home. If you ever need help, we're genuinely easy to reach at support@rivercityfurniture.com.au.
Yes — 100%. Rivercity Furniture is proudly Australian-owned and operated, certified under the Australian Owned program (ID: #07788) and registered under ABN 18 642 972 209.
We're not a foreign-owned marketplace, or a company with an Aussie-sounding name. We're a genuine local business — which means your money stays in Australia, your warranty is backed by local law, and when you contact support you're talking to our actual team.
Our head office is in Melbourne, Victoria. We're 100% online — no showroom — which is exactly how we keep prices lower than traditional furniture retailers.
Mailing address (no showroom or returns):
Rivercity Furniture
Level 23, 727 Collins Street
Melbourne VIC 3008
If you're looking to return an item, please don't send anything to this address — all returns need to be arranged through our support team first. Email us at support@rivercityfurniture.com.au and we'll take care of it from there.
Almost everywhere in Australia — we deliver free to most postcodes nationwide. Every order is tracked and insured as standard.
Not sure if your address qualifies? Use the Free Shipping Checker on any product page or in your cart — just enter your postcode and you'll know instantly.
Yes — every price you see includes GST. No surprises at checkout.
Yes — and all of them are 100% interest-free, always. Choose from Afterpay, Zip, or Klarna at checkout — split your purchase into manageable payments with no extra cost.
Do you accept the No Interest Loan Scheme (NILS)?
Yes — we're happy to accept NILS for purchases up to $2,000. Here's how it works:
Any questions about the process? Our team is happy to walk you through it — just get in touch.
We accept all major payment options:
All payments are processed securely at checkout.
Standard orders are processed and dispatched within 5–7 business days. Orders placed on weekends are picked up from Monday.
During peak periods — sales events, Black Friday, and the holiday season — this can extend to up to 14 business days. We'll always keep you updated by email.
Need it sooner? Select Priority Processing at checkout to jump the queue.
Priority Processing moves your order to the front of our dispatch queue — so instead of waiting the standard 5–7 business days, your order is processed first.
It's worth adding if you need your furniture quickly, you're ordering during a busy period, or you've got your eye on a low-stock item and want to secure it before it sells out.
Note that courier delivery timeframes still apply once your order leaves our warehouse — Priority Processing speeds up our end, not the courier's.
Yes — you'll get an email at every stage, from order confirmation through to dispatch, including your tracking link so you can follow your delivery in real time.
If an email hasn't arrived, check your junk or spam folder first. Still missing? Contact us at support@rivercityfurniture.com.au and we'll resend it straight away.
Yes — if you find the same item cheaper at another Australian retailer, we'll match the price. Even if you've already ordered, you have 24 hours to claim it.
How to request a price match:
What we match: The total advertised price including shipping, from Australian retailers selling the identical item new and in stock.
What we don't match: Discount codes, overseas sellers, marketplaces, auctions, clearance, ex-display, or refurbished items.
Once your order is dispatched, estimated delivery times are:
VIC: 1–8 business days
SA: 2–9 business days
NSW & ACT: 3–10 business days
QLD & TAS: 3–11 business days
NT & WA: 4–15 business days
Every order includes live tracking and parcel insurance — you'll receive your tracking link by email as soon as your order ships, with a more accurate ETA from there.
Need it sooner? Add Priority Processing at checkout to speed up dispatch from our end.
It's sent automatically by email the moment your order is dispatched — look for a message with a direct tracking link so you can follow your delivery in real time.
Can't find it? Check your junk or spam folder first. Still nothing? Email us at support@rivercityfurniture.com.au and we'll resend it straight away.
In most cases the courier will leave your order in a safe place if no one is home — so your delivery won't be held up.
If you'd prefer it not to be left unattended, just email us at support@rivercityfurniture.com.au after placing your order and we'll pass your instructions to the courier.
Couriers will do their best, but for apartments and units delivery is typically to the ground floor or building entrance — this is standard practice across most Australian courier networks, not something unique to us.
For large or heavy items, we'd recommend arranging someone to help you move things up to your level on delivery day.
We're online-only — no showroom, no pickups. But that's actually good news for you: no showroom means no overheads, which is a big part of how we keep prices lower than traditional furniture stores.
Every order is shipped directly from our Australian warehouse using tracked and insured couriers, and we always assign the fastest available courier to your postcode.
Every order is automatically covered against two things:
This isn't something you need to opt into or pay extra for — it's included with every order as standard.
Yes — every furniture and homeware purchase comes with a 12-month warranty as standard.
If something has a genuine fault in materials or workmanship, we'll sort it — replacement parts, exchange, or refund depending on the situation.
The warranty doesn't cover damage from misuse, incorrect assembly, or lack of care — but if you're ever unsure whether something qualifies, just ask us at support@rivercityfurniture.com.au and we'll take a look.
How do I make a warranty claim?
Email us at support@rivercityfurniture.com.au and we'll take it from there. To get it resolved as quickly as possible, include:
We assess every claim individually and will do whatever it takes to make it right — whether that's sending replacement parts, arranging an exchange, or issuing a refund.
One important note: please don't send anything back until we ask you to. If a return is needed, we'll provide a prepaid label. Returns sent without authorisation can't be processed.
I've changed my mind — how do I return my item?
No problem — we accept change of mind returns within 7 days of delivery. Just email us at support@rivercityfurniture.com.au to get started.
To be eligible, the item must be:
What to include in your email:
Once approved, we'll send you full instructions. All returns are handled by courier — please don't send anything back before hearing from us.
Regarding the cost: Return shipping and the original delivery cost are deducted from your refund. We'll let you know the exact amount when we confirm your return.
A couple of important exceptions:
First, check all the packaging thoroughly — small parts often shift during transit and can end up tucked inside foam, wrapping, or between panels.
Still missing? Email us at support@rivercityfurniture.com.au with a photo of your instruction manual with the missing part circled. That's all we need to identify it and get a replacement out to you quickly.
If your question remains unanswered, please reach out to us by sending an email, a live chat, or contacting us through our social media channels. We will get back to you as soon as possible.
Our support hours are from Monday to Friday, 09:00 AM to 04:00 PM AEST.
